Can you and your staff please try to be as polite and professional as I am with my students? I'm fed up with being treated like a second class citizen, being asked to spell my name brusquely by brusque receptionists ("Say again"), and on and on and on. Misdiagnosed and not apologized to--am I really going to sue you if you say sorry? Would it hurt just to act a little tiny bit less overempowered?
I'd be hauled into the Dean's office if I treated my students like you and your staff treat me.